Book your place on one of Dacorum Borough Council’s short, cost-effective business workshops now.
Take a look at upcoming workshops to help you and your staff develop their skills and take your business forward. A half day’s training is very cost effective at just £65 + VAT, it will benefit your business, increase your contacts and will be fun too!
Data protection and GDPR – practical steps to compliance 18 June
Have you heard about GDPR but don’t know what practical steps you should have taken? Or are you still not sure your business is complying? Get practical guidance and tips on compliance and what you need to focus on.
Delivering Great Customer Service Part one 19 June am
Great for anyone involved in customer service, especially face to face or for those managing customer service teams. The course will cover vital elements of customer service and how to meet and exceed customer expectations to keep customers coming back.
Delivering Great Customer Service Part two 19 June pm
Attendance on Part one is not compulsory but is beneficial. You will identify and understand different customer needs and what to do when things go wrong. Turn complaints into compliments, appreciate the dangers of customers that do not complain and consider the impact of social media on customer service.
Social Media for Business – An Introduction 2 July
Get more customers by using social media! If you are new to social media for business or just need help getting started, scheduling and posting effective content to the right platforms and creating a simple social media plan, this information-packed session will help you focus on your social media activity.
Google Analytics 9 July
You spend a lot of time marketing your company, creating amazing content and posting to Social Media; but you want to know what is and is not working, right? Understanding where people arrive from, what device they’re using, what they did when they got there and if they converted to sales is critical but the insights gained can also help with your marketing strategy. Analytics does ALL this for you and for FREE! On the course see real examples of how we look at data and make real changes that affect the performance of the website and ultimately your sales!
Starting Out: Help for your new business 10 July
A one-day interactive workshop covering all aspects required to start up and establish a business to maximize its chances of success. This practical course explores how to research, plan, implement and review your new business. If you are seriously thinking about starting your own business or have recently done so, this this course is perfect for you. At the end of the course, you will be able to put together your own action plan to get going and start your own business!
Sales Made Easy 19 September
If you are looking to promote your business you need to know the secrets of how to sell. Most of us are not comfortable selling. That’s because we have not been trained in selling, or know that selling is just: ‘helping other people to achieve their objectives’. This informative, interactive and effective workshop will help you use the sales process, develop your knowledge & selling skills and boost your confidence.
Marketing on a Shoestring 24 September
Are you interested in free marketing? Marketing doesn’t have to be expensive. Investing a little time can reap great rewards without breaking the bank.
The course will concentrate on getting your message across and attracting more customers. You will leave with some excellent, ‘ready to go’ tips for your business.
Make the most of your time at work 26 September
How much time do you waste every day? Would you like to get more done and achieve your goals and objectives? This course will help you to increase your productivity, focus on the things that matter and therefore reduce stress, enabling you to gain greater control of your working life. You will learn strategies to stay focused on the important things, whilst managing your post, emails, phone messages and other 21st-century noise in the workplace.
For a full list of workshops including course outlines to help you decide what is relevant to you please Click here.