Citizens Advice Dacorum has continued giving advice to those in need throughout the coronavirus pandemic thanks to the tireless dedication of its staff and volunteers.
The team quickly rallied to ensure as many people as possible could be helped over the phone or webchat as well as introducing a direct Food Support Helpline and new Email service.
Angela Fox, Chief Officer of Citizens Advice Dacorum (pictured) said: ‘Throughout the year our wonderful volunteers contribute their time and energy to make a huge difference to people’s lives and help keep our vital service running.
‘Whether they have been able to continue in their role during the pandemic, or have paused their volunteering, their support throughout the year has been truly invaluable.
‘I cannot thank them enough for their continued dedication. We really couldn’t do it without them.’
As part of Volunteers’ Week, which runs from 1 to 7 June, Citizens Advice Dacorum wanted to do something special, even though they couldn’t meet in person. They teamed up with ‘Creation Cakes by Linda’, and Year 2 of Pixies Hill School, who learned about our charity and what it means to be a volunteer, whilst creating colourful thank you notes. Cupcake gifts and thank you notes were hand delivered by the dedicated staff team in time for the online Volunteer Quiz & Tea at home on Tuesday 2 June.
Citizens Advice Dacorum Volunteer, Bob said: ‘Many thanks for the cakes, they were much appreciated and quite a surprise – please pass our thanks to the youngster who did a great job of decorating the box!’
About Citizens Advice Dacorum: 56 volunteers at Citizens Advice Dacorum contribute their time which equates to a staff value of £300,000 per annum. Since March they have helped 1671 clients regarding 3925 issues, seen an increase in food vouchers issued and helped people with 213 new universal credit claims. If you’re interested in finding out more about volunteering for Citizens Advice Dacorum or would like to make a donation visit dacorumcab.org.uk.