The Hospice of St Francis has been judged ‘Outstanding’ by the Care Quality Commission (CQC). In an inspection report issued by the independent regulator this week it won the top rating in four out of the five inspection areas – for being effective, caring, responsive and well-led, and it was judged ‘Good’ for being safe.
Andrea Sutcliffe, the CQC’s Chief Inspector of Adult Social Care, said: ‘The quality of care which our inspectors found at the Hospice of St Francis was exceptional and I am very pleased that we can celebrate the service’s achievements.’
‘People received excellent care based on best practice from experienced staff with the knowledge, skills and competencies to support their complex health needs,’ and ‘The help and support they received at its Spring Centre changed their life and gave them strength,’ were two of the glowing comments that came out of the unannounced inspection.
The CQC team visited the Hospice over a period of two days in May to look at practice, policy and standards, while also reviewing testimony from patients and loved ones.
Hospice CEO Steve Jamieson said: ‘I am absolutely delighted by the findings of the CQC report. The outstanding grade is testament to the hard work, professionalism and investment that our dedicated team of staff and army of volunteers put into supporting patients and their loved ones affected by a life-limiting illness.’
The Hospice supports over 2,000 patients, families and carers annually across Herts and Bucks, by providing care and support:
- To patients in its 14 beds
- To patients in their own homes
- And at its outpatient Spring Centre, for children facing loss and for the bereaved.