Non-emergency Contact Channels with Police

Residents are being asked how they contact the police in non-emergency situations and what changes they would like to see and why.

The Police and Crime Commissioner for Hertfordshire, David Lloyd wants to hear from the public on how they rate contact with the Constabulary in terms of visibility and accessibility.

Results from the survey will be used to review the public’s experience of using non-emergency contact channels and use it to help design future services that are attuned to local need. They could also lead to the introduction of new video chat facilities in a private place in a public building.

The survey will enable residents and those who work in Hertfordshire to provide feedback on their preferred way of contacting the police in non-emergency situations that do not require a 999 call, such as when there is no imminent danger, a crime has taken place but is no longer in process, or the matter does not require an immediate police response.

Among the current channels of contact are: the Herts Police website, webchat or police social media platforms, calling 101, emailing the police Safer Neighbourhood Team, or making an appointment to see an officer or PCSO at your home or at a police station.

Respondents will also be asked whether the method of contact they used was their preferred method and to rate their experience.

Mr Lloyd said: ‘As a firm believer in local policing, I have ensured that a strong neighbourhood policing model has been maintained across the county, with each of our ten districts or boroughs having at least one operational station.

‘Some of these have open front counter services, but at all of them appointments can be made in advance to speak to local officers. While some people prefer face-to-face contact there are lots of different ways to contact the Constabulary including online and by calling 101.

‘This survey gives us an opportunity to review our existing engagement channels with communities and ensure that they are best attuned to their needs and continue to deliver excellent customer service. I want to hear from the public to find out how the current non-emergency contact systems are working for them, where it can be improved and what else they would like to see. It should be easy convenient for people to contact the police so officers can listen and respond accordingly.’

‘My office is working with the Constabulary to deliver an excellent public contact service for those who live and work in Hertfordshire. Please take the time to complete the survey to help us deliver engagement channels that meet your expectations.’

The questionnaire can be completed by following this link bit.ly/hertspolicecontact and it is open until 15 October.